At SmartMail, quality is of the utmost importance. We measure quality in order to provide fast, accurate, and on-time customer service. Some of the processes we measure include job days, postal clearance rates, and invoice turn around time. We also are diligently working to eliminate defects at every stage of our processes.

Austin Quality Links:
University of Texas Quality Management Consortia
University of Texas Quality Center

Other Quality Links:
National Quality Award (Malcolm Baldrige)
International Organization for Standards (ISO)
The Philip Crosby Website

SmartMail Quality Links:
Six Strategies, Excellence by Design

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